About this policy

Chilled & Skilled Driving Lessons respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how personal information may be collected, used, stored and protected when you use this website, make an enquiry or receive driving tuition.

Information we may collect

Depending on how you contact us and the services you receive, we may collect:

• Your name
• Telephone number and email address
• Home address
• Date of birth
• Driving licence details
• A photograph or copy of your driving licence where required
• Driving lesson bookings and lesson records
• Information about your driving progress
• Driving test information, including booking details and results
• Payment and transaction records
• Information submitted through our website enquiry form
• Correspondence between you and Chilled & Skilled Driving Lessons
• Technical information relating to your use of this website, where applicable and subject to your cookie choices

How we use your information

Personal information may be used to:

• Respond to enquiries
• Arrange and manage driving lessons
• Contact you about lessons, cancellations or changes
• Provide driving tuition appropriate to your experience and progress
• Maintain pupil and lesson records
• Manage payments and financial records
• Assist with driving or theory test arrangements where specifically agreed
• Maintain appropriate business records
• Meet legal, regulatory, insurance or safeguarding obligations
• Operate, maintain and improve the website
• Understand website usage where analytics consent has been provided

Legal basis for processing

Personal information will only be processed where there is an appropriate lawful basis.

Contract

Where processing is necessary to provide driving tuition or another service you have requested.

Legitimate interests

Where information is reasonably required to operate and manage the business, respond to enquiries, maintain appropriate records or protect the business, provided these interests do not override your rights.

Legal obligation

Where information must be retained or disclosed to meet a legal requirement.

Consent

Where consent is the appropriate basis, including for certain non-essential cookies or analytics technologies. Consent can be withdrawn where applicable.

Website enquiries

When you contact Chilled & Skilled Driving Lessons through this website, information submitted through the enquiry form may be used to respond to your enquiry and, where appropriate, arrange driving tuition.

Cookies and analytics

This website uses cookies and similar technologies for essential website functions and may use additional technologies for statistics or analytics.

Where consent is required, non-essential cookies will only be used according to the choices you make through the website's cookie consent system.

More information about the cookies and services used by this website can be found in our Cookie Policy.

Sharing your information

Personal information is not sold or rented to third parties.

Information may be shared with trusted service providers where reasonably necessary to operate the website or business. This can include website hosting, email, website forms and other technical service providers.

Information may also be disclosed where required by law or reasonably necessary in connection with:

• A court order or other legal requirement
• A road traffic incident or alleged motoring offence
• An insurance matter
• A safeguarding concern
• Protecting the rights or safety of the pupil, instructor or another person

Data security

Reasonable steps are taken to protect personal information against loss, misuse, unauthorised access or disclosure.

Paper records containing personal information are stored securely when not in use. Electronic devices used to access or store personal information are protected using appropriate security measures such as passwords or device security.

Only information reasonably required for providing services and operating the business should be collected.

How long information is kept

Personal information will not be kept for longer than reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting or reporting requirements.

Lesson and progress records may be retained for an appropriate period after tuition has ended. Financial and transaction records may be retained for the period required for accounting and tax purposes.

Enquiry information that does not result in tuition will not be retained indefinitely. Information that is no longer required will be securely deleted or disposed of where appropriate.

Your data protection rights

Depending on the circumstances, UK data protection law gives you rights including:

• The right to be informed about how your information is used
• The right to request access to your personal information
• The right to have inaccurate information corrected
• The right to request deletion in certain circumstances
• The right to request restriction of processing in certain circumstances
• The right to object to certain types of processing
• The right to data portability where applicable
• The right to withdraw consent where processing relies on consent

Not every right applies in every circumstance, and some information may need to be retained where there is a legal or legitimate reason to do so.

Complaints

If you have concerns about how your personal information is handled, please contact Chilled & Skilled Driving Lessons first so the matter can be investigated.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Visit the Information Commissioner's Office

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services or legal requirements.

The latest version will be published on this website.