About these terms

These Terms & Conditions apply to driving tuition provided by Chilled & Skilled Driving Lessons.

By booking and taking driving lessons, you agree to these terms. Please read them carefully and ask if there is anything you do not understand.

Lesson prices

Current lesson prices are:

Prices may change from time to time. Any change affecting lessons already booked or prepaid will be explained where applicable.

Payment

Driving lessons are payable in advance. Payment should be made by the agreed method and within the timeframe requested when the lesson or course of lessons is arranged.

A lesson may be treated as unconfirmed if payment has not been received as agreed.

Where a block of lessons is purchased, the payment relates to the agreed number of hours of tuition rather than guaranteeing availability at particular dates or times.

Cancellations and changes

At least 48 hours' notice is required if you need to cancel or rearrange a driving lesson.

If Chilled & Skilled Driving Lessons needs to cancel or rearrange a lesson, as much notice as reasonably possible will be provided and the lesson will be rearranged. You will not be charged for tuition that cannot be provided because the instructor has cancelled it.

Your driving licence

You must hold a valid licence that legally permits you to drive the tuition vehicle and must meet any applicable legal requirements before taking driving lessons.

You must inform Chilled & Skilled Driving Lessons of any change to your licence or entitlement to drive that may affect your lessons.

You may be asked to provide appropriate driving licence details or evidence before tuition begins.

Fitness to drive

You are responsible for ensuring that you are fit to drive at the start of each lesson.

You must tell your instructor about anything that may affect your ability to drive safely, including relevant changes to your eyesight, health or medication.

Lessons will not proceed where the instructor reasonably believes that it would be unsafe or unlawful for you to drive, including where there are concerns relating to alcohol, drugs or your fitness to drive.

Lessons and safety

Driving tuition will be adapted to your experience, ability and progress. Your instructor will provide guidance and may intervene verbally or physically where reasonably necessary to maintain safety.

You are expected to follow reasonable safety instructions during lessons and to behave in a way that does not place yourself, the instructor or other road users at unnecessary risk.

A lesson may be ended where continuing would be unsafe or where inappropriate or abusive behaviour makes it unreasonable to continue.

Progress and driving tests

Learning to drive is individual and no guarantee can be made about how many lessons you will require or that you will pass a driving test within a particular period.

Your instructor will discuss your progress with you and provide professional advice about your readiness for the practical driving test.

Booking a practical driving test does not automatically guarantee use of the Chilled & Skilled tuition vehicle for that test.

Driving test bookings

Unless specifically agreed otherwise, you are responsible for booking and managing your practical driving test and for checking that the booking details are correct.

You should discuss your intended test date with your instructor before making arrangements that depend upon use of the tuition vehicle.

Chilled & Skilled Driving Lessons cannot be responsible for changes, cancellations or other decisions made by the DVSA or other organisations involved in the driving-test process.

Use of the tuition vehicle

The tuition vehicle will be maintained and insured for its intended use in accordance with the applicable requirements.

Use of the vehicle remains subject to the instructor's reasonable judgement concerning safety, legality and suitability.

The instructor may take appropriate action where necessary to protect the pupil, vehicle, instructor or other road users.

Refunds and prepaid lessons

Where lessons have been paid for in advance, payment will normally be credited against the tuition provided.

Where a refund for unused prepaid tuition is appropriate, it will relate to tuition that has not already been provided or become chargeable under the cancellation terms.

Any outstanding amount properly due for lessons or late cancellations may be deducted from a refund where appropriate.

Ending tuition

You may choose to stop taking lessons at any time, subject to the cancellation terms for lessons that have already been booked.

Chilled & Skilled Driving Lessons may also end the tuition arrangement where there is a reasonable reason to do so, including persistent non-payment, repeated late cancellations, unsafe behaviour or a breakdown in the working relationship.

Personal information

Personal information collected in connection with enquiries and driving tuition will be handled in accordance with the Chilled & Skilled Driving Lessons Privacy Policy.

Information about website cookies and similar technologies can be found in the Cookie Policy.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful.

Chilled & Skilled Driving Lessons is not responsible for losses caused by events outside reasonable control, including driving-test cancellations, severe weather, road closures, vehicle breakdowns, illness or other circumstances that prevent a lesson or test from proceeding as planned.

Where reasonably possible, affected lessons will be rearranged.

Complaints

If you are unhappy with any aspect of the service, please contact Tammy as soon as possible so the issue can be discussed and an appropriate resolution considered.

You can contact Chilled & Skilled Driving Lessons using the contact details shown on this page.

Changes to these terms

These Terms & Conditions may be updated from time to time to reflect changes to the service, prices, business practices or applicable requirements.

The latest version will be published on this website.